tablegame Frequently Asked Questions

tablegame accepts the following Philippine government-issued IDs: UMID, PhilSys National ID, Passport, and LTO Driver's License. You'll also need to submit a real-time selfie holding the same ID. Both documents must clearly show your name, photo, and date of birth. Expired IDs are not accepted. KYC is typically reviewed and approved within 1–2 business days.

No. Each player is strictly limited to one tablegame account. Operating duplicate accounts is a direct violation of the tablegame Terms & Conditions. If duplicate accounts are detected, both will be permanently suspended and any balances — including bonus funds — may be forfeited. If you've accidentally created a second account, contact tablegame support immediately to resolve it.

On the tablegame login page, click "Forgot Password" and enter your registered mobile number. You'll receive an OTP via SMS. Enter the OTP on the next screen, then create a new password. The whole process takes under two minutes. Make sure your new password is strong and unique — avoid using the same password as your GCash or banking apps.

Some basic preferences — like notification settings and contact details — can be updated directly in your tablegame Account Settings after logging in. Changes to core KYC data (legal name, date of birth) require support verification because those details are tied to your identity documents. Contact tablegame support with your updated ID to initiate a KYC update request.

To close your tablegame account, contact our support team via live chat or email at [email protected]. Inform them you wish to permanently close the account. Any verified real-money balance above the ₱100 minimum will be refunded to your registered GCash or bank account after identity confirmation. Note that account closure is different from self-exclusion — see the Responsible Gaming section for self-exclusion details.

The minimum deposit on tablegame is ₱200 via GCash or PayMaya. For bank transfers through BPI, BDO, or Metrobank, the minimum is ₱500. There's no maximum deposit limit set at the platform level, though individual payment providers may have their own transaction caps. All tablegame accounts operate exclusively in Philippine Peso (PHP).

GCash deposits to your tablegame wallet are processed instantly in most cases — usually under 60 seconds from the moment you confirm the transaction in the GCash app. If a deposit doesn't reflect after 5 minutes, check your GCash transaction history to confirm deduction occurred, then contact tablegame support with your reference number for investigation.

For fully verified tablegame accounts, GCash withdrawals are typically processed within 15–30 minutes of approval. PayMaya withdrawals take 15–60 minutes. Bank transfers to BPI, BDO, and Metrobank take 1–3 business days. Processing times may be slightly longer during peak periods, Philippine public holidays, or if additional compliance verification is triggered.

tablegame does not charge internal platform fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees on their end. Check the fee schedule of your chosen payment method directly with the provider. tablegame will always credit or debit the exact PHP amount transacted without additional markup.

The minimum withdrawal amount on tablegame is ₱100. Your KYC verification must be fully approved before any withdrawal request is processed. Withdrawals are only sent to a payment account registered in the same legal name as your tablegame account — you cannot withdraw to a third party's GCash or bank account.

If your tablegame withdrawal has exceeded the standard processing window (30 minutes for GCash, 3 business days for bank transfer), first check that your KYC is fully approved and your withdrawal details match your registered account. Then contact tablegame live chat support with your withdrawal reference number. Our team will trace the transaction and provide an update within a few hours.

tablegame offers a full lineup of online casino and betting products: video slots from top providers including JILI, live dealer casino (baccarat, blackjack, roulette), bingo, sabong (virtual), fishing games like Monkey King Fishing, and sports betting covering PBA, NBA, UFC, and boxing. New titles are added regularly, so the game library keeps growing.

All tablegame slots use certified RNG (Random Number Generator) systems that are independently audited for fairness. RTP (Return to Player) percentages vary by game — most JILI slots on tablegame fall in the 96%–97% range, though RTP is a long-term statistical average, not a session guarantee. You can usually find the specific RTP for each game in its info or rules panel.

Yes — tablegame is fully optimized for mobile play. The Platform works smoothly on both Android and iOS devices through the mobile browser. No app download is required; just open tablegame.vu in Chrome or Safari on your phone and log in. The mobile interface includes full access to slots, live casino, bingo, and your wallet — same experience as desktop.

tablegame's servers log each game round's start and completion state. If your connection drops mid-round, the game server records the outcome. When you reconnect and reload the game, the round result will be applied accurately to your balance. If you believe a disconnection caused an error in your balance, contact tablegame support within 72 hours with the game name and approximate time.

tablegame includes sabong-style betting among its game offerings, catering to Filipino players who enjoy this traditional form of entertainment in an online format. Like all games on the tablegame Platform, sabong betting is only available to verified players aged 21 and above. Check the games lobby for current availability and betting options.

tablegame's welcome bonus offers new players a 100% match on their first deposit, up to ₱10,000. The minimum qualifying deposit is ₱200 via GCash or any accepted payment method. The bonus is credited to your tablegame wallet automatically after your first qualifying deposit. A 25× wagering requirement applies before bonus-derived winnings can be withdrawn. Full terms apply. Must be 21+.

A wagering requirement tells you how many times you need to wager the bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱1,000 tablegame bonus with a 25× requirement, you need to place ₱25,000 in total bets before withdrawing bonus winnings. Wagering progress is visible in your tablegame account dashboard under "Active Bonuses."

No. Bonus funds cannot be withdrawn directly from your tablegame wallet — they must be played through to meet the wagering requirement first. Your real-money balance (funds you deposited, minus any active bonus restrictions) is always withdrawable subject to normal verification. If you choose to forfeit an active bonus, you can request its removal through tablegame account settings or support.

Each tablegame promotion has its own validity period, which is stated clearly in the offer terms. Most standard bonuses are valid for 7–30 days from the date of activation. If the wagering requirement isn't met within the validity window, the bonus and any associated winnings are forfeited. Check your "Active Bonuses" in your tablegame account to see remaining time on any current offer.

Yes — tablegame runs an ongoing loyalty program where players earn points based on real-money wagers across all eligible games. Points can be redeemed for bonus credits, free spins, or cashback rewards. Higher activity levels unlock VIP tiers with faster withdrawal processing, dedicated account managers, and exclusive tablegame promotions. Details are available in the Promotions section after logging into your tablegame account.

A tablegame bonus may be voided if: it expired before wagering requirements were completed; account activity violated the Terms & Conditions (e.g., duplicate accounts or bonus abuse were detected); the deposit that triggered it was reversed or charged back; or the bonus was claimed using a payment method excluded from that specific promotion. If you believe a bonus was cancelled in error, contact tablegame support with the offer details.

tablegame operates under PAGCOR (Philippine Amusement and Gaming Corporation) compliance guidelines, the national gaming regulatory authority of the Philippines. PAGCOR sets and enforces standards for all regulated online and land-based gaming in the Philippines, including player protection requirements, responsible gaming obligations, and AML (anti-money laundering) compliance. tablegame's operations are aligned with these standards.

The minimum age to register and play on tablegame is 21 years old. This is a strict, non-negotiable requirement under Philippine law and PAGCOR regulations. All tablegame registrations require government ID verification to confirm age. Accounts found to belong to individuals under 21 are immediately and permanently closed, and the matter is handled in accordance with PAGCOR protocols.

You can request self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion, or contact tablegame support via live chat for immediate processing. Choose a duration: 6 months, 1 year, 3 years, or permanent. Once activated, your account is locked, promotional messages stop, and you cannot re-register for the duration. Self-exclusion is irrevocable for the chosen period — it's a serious tool and tablegame processes it without delay.

Yes — tablegame provides both deposit limits and loss limits, accessible to all players in Account Settings. You can set daily, weekly, or monthly caps for deposits and losses. Reducing a limit takes effect immediately. Increasing a limit takes 24 hours to prevent impulsive decisions. These tools are built into every tablegame account from day one and require no special request to access.

tablegame uses 256-bit SSL/TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Your financial data is never stored in full — tablegame retains only the last digits of bank accounts and GCash-registered mobile numbers for reference. tablegame complies with the Philippine Data Privacy Act of 2012 (RA 10173). Full details are in the tablegame Privacy Policy.

PAGCOR operates a national responsible gaming program and maintains a helpline for players experiencing gambling-related difficulties. If you're struggling, tablegame's Responsible Gaming page contains full details on available tools and national support resources. You can also contact the DOH mental health line (Hopeline: 1553) for professional counseling support. Huwag mahiyang humingi ng tulong — help is available.